Política de envío
Shipping Policy
At NASCERA, we are committed to delivering your order safely and efficiently, wherever you are in the world.
Shipping Destinations
We offer worldwide shipping.
Processing Time
All orders are processed within 2–4 business days (Monday to Friday, excluding public holidays).
Orders are not shipped on weekends or holidays. During periods of high demand, processing times may be slightly extended.
Estimated Delivery Time
Once your order has been shipped, delivery typically takes 6–9 business days worldwide.
Please note that delivery times are estimates and may vary depending on your location, shipping carrier, and customs processing.
Shipping Delays
NASCERA is not responsible for delays caused by:
- Shipping carriers
- Customs clearance processes
- Incorrect or incomplete shipping information provided by the customer
- External factors beyond our control such as weather conditions, strikes, or holidays
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please allow 1–3 business days for tracking information to update.
Customs, Duties and Taxes
For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply.
These charges are determined by local authorities and are not included in our prices or shipping costs.
Incorrect Address
Customers are responsible for providing accurate and complete shipping information at checkout.
NASCERA is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an error, please contact us as soon as possible at nascera.team@gmail.com.
Lost or Stolen Packages
NASCERA is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier.
If you experience an issue, please contact the shipping carrier directly.
Contact
For any questions regarding your order or shipping, please contact us at nascera.team@gmail.com